Return &
Warranty Policy.

If we cannot deliver, we make it right.

If payment has been confirmed but the selected account becomes unavailable before credentials or access are delivered, Basbas Gaming will offer a suitable replacement or a refund of the received order amount. Buyer-requested cancellation before delivery is reviewed case by case, including any non-recoverable provider or network fees.

Change-of-mind returns are not available.

Because account credentials and digital access cannot be “unused” once disclosed, orders are generally final after delivery or transfer begins. A buyer who simply changes their mind, dislikes the game, or no longer wants the account is not eligible for a standard return.

Inspect the account promptly.

If the delivered account materially differs from specifications confirmed before payment, contact support as soon as possible and provide screenshots. We will compare the account, listing, and written order details. A valid case may result in correction, replacement, store credit, or refund depending on the circumstances.

One month basic warranty, with optional extensions.

Eligible accounts include one month of basic warranty unless a different written condition is confirmed for the order. Optional 3, 6, or 12-month warranty add-ons may be purchased at a price based on the account and selected coverage period. An extension applies only when it is confirmed through an official Basbas Gaming channel before payment.

For an access recovery or recall claim, provide proof of purchase, screenshots, relevant messages, and a timeline. Basbas Gaming may first attempt to restore access before offering recovery assistance, replacement, store credit, or refund based on the verified facts and confirmed terms.

Protection has practical limits.

• Game bans, publisher restrictions, bugs, rollbacks, updates, or server closures.
• Loss caused by buyer negligence, shared credentials, malware, weak security, or ignored instructions.
• Changes made by the buyer or a third party after delivery.
• Private transactions or payments outside official Basbas Gaming channels.
• Resold accounts or claims made after the active warranty period.
• False, incomplete, or unverifiable evidence.